Cybercrime Victim Support Initiative Launches in Florida

The Cybercrime Support Network (CSN) is proud to announce an exciting new initiative in partnership with Heart of Florida United Way and United Way 211. On September 12th, 2019, our 211 cybercrime support and recovery hotline launched in Orange County, Florida. Victims of online fraud and cybercrime can dial “2-1-1” for immediate assistance from trained specialists. When victims call/text/chat “2-1-1”, the call specialists will guide them through the process of reporting and recovering from cybercrime and online fraud. This initiative was made possible by a federal grant from the U.S. Department of Justice Office for Victims of Crime.

At CSN, we are proud to give victims of cybercrime a voice. Throughout my work as a county elected official, I realized the need for an accessible, one-stop resource for cybercrime recovery. Victims of cybercrime need a place to go where they will be heard and helped. Through work with law enforcement partners, collaborators, and supporters; we are proud to say that this need is being filled state-by-state. 

The Orlando area launch is the third in a series of launches over the past 5 months. In May and July of this year, we launched the cybercrime victim help-line in Rhode Island and West Michigan. By working with local, state, and national partners, CSN has secured federal funding to execute the hotline in multiple states. These launches are just the beginning of our long-term effort to create a nationwide support and recovery hotline for victims of cybercrime. 

For areas where the 211 cybercrime victim support line is not yet available, we have created a recovery resource database; FraudSupport.org. The site provides support to victims as they report and recover after cybercrime hits. We encourage individuals, law enforcement, and small businesses to utilize these resources. 

We are so thankful to all that have joined us in pursuit of our mission. Without the support of our partners and sponsors; AT&T, Comcast, Craig Newmark, Google, Knowbe4, Lynx, Nord VPN, Trend Micro, and Verizon, none of this would have been possible. Thank you for your collaboration, your support, and your shared vision. We would also like to thank the law enforcement officials who spoke at the press conference on Thursday, Sept. 23; Sheriff John Mina, Orange County (FL) Sheriff’s Office, Sheriff Russell Gibson, Osceola County (FL) Sheriff’s Office, Jeff Hayward, President and CEO – HFUW, and Robert Burda, Chief Strategy Officer – CSN. We are so honored to work with each and every one of these individuals. 

The resources available to victims of cybercrime through this program are essential in today’s world. We are proud to serve the victims of cybercrime alongside wonderful collaborators and supporters. Thank you to all of those who made the Orange County, Florida launch possible.