Kristin was elected to serve as a Washtenaw County Commissioner in 2008 and supported the U.S. Department of Homeland Security in growing cybersecurity outreach to state and local government officials. After elected office, she worked at the Center for Internet Security focusing on connecting state and local governments to federal services and technology needed to improve cybersecurity.As Director of Government Affairs at the National Cyber Security Alliance (NCSA), Kristin worked with Google, FTC, FBI, SBA, DHS, NIST, congressional leaders and other key stakeholders across the country to educate consumers and businesses on how to protect sensitive data.As a thought leader, Kristin has been seen on the C-SPAN Network, local news outlets and called on by technology publications like SC Magazine and Government Technology to share best practices for online safety. She was named an SC Media “Women in IT Security Influencer” in 2017. She is a national speaker, sharing cybersecurity best practices with elected officials, businesses and consumers. Her first LinkedIn Learning Course, “Cybersecurity for Small and Medium Businesses: Essential Training”, teaches cybersecurity to SMBs based on the NIST Cybersecurity Framework. In 2017, Kristin was chosen for the third cohort in the Presidential Leadership Scholars program, which is a partnership between the presidential centers of George W. Bush, William J. Clinton, George H.W. Bush, and Lyndon B. Johnson, to bring together a select group of leaders who share a desire to create positive change across the nation.To address the needs of cybercrime victims, Kristin founded the nonprofit Cybercrime Support Network (cybercrimesupport.org) and works with federal, state and local law enforcement and consumer protection agencies to help consumers and small businesses affected by cybercrime.
Rachel Dooley has been Chief Marketing Officer at the Cybercrime Support Network since 2018. She leads the CSN team in developing communication strategies that help advance the organization’s efforts to help cybercrime victims. These strategies include creating publications, web marketing and social media, as well as media relations and developing partnerships.
Prior to joining CSN, she was the marketing coordinator for new home builder Lamar Smith Signature Homes, where she developed and implemented strategic initiatives to promote new home sales. Previously, she was the Brigade Family Readiness Support Assistant for the 170th IBCT located in Baumholder, Germany. She created and published Family Readiness Group material including books, flyers and guides to navigate volunteers and family members through the deployment cycle.As a graduate of the School of Equine Business at the University of Louisville, she was driven by her love of horses and her desire to bring about change in the industry as a whole. While earning her bachelor’s degree, she worked as a youth field coordinator for the Kentucky Equine Education Project, where she became energized by the work of non-profit companies. Rachel brings to CSN her never-ending passion to bring about real change and to help people in a time of need.
Robert Burda currently serves as Chief Strategy Officer for the Cybercrime Support Network (CSN). Robert supports CSN’s mission to assist individuals and small businesses before, during, and after a cybercrime incident by developing and maintaining programs and relationships with key stakeholders. Robert is responsible for the implementation of an OVC Vision 21 Grant program in Michigan and Florida, and a Victim of Crime Act (VOCA) Grant program in Rhode Island. He is the liaison to law enforcement partners at the Federal, State and local level to ensure programming is consistent nationwide and advises the CEO and COO on law enforcement issues.
Mr. Burda retired from the Federal Bureau of Investigation (FBI) in 2018 as a Unit Chief at the National Joint Terrorism Task Force of the Counterterrorism Division at FBI Headquarters. He was responsible for the administration of the 184 Joint Terrorism Task Force (JTTF) locations as well as the Agency Coordination Team, Correctional Intelligence Program, Special Administrative Measures Program, and the Military Operational Support Team.After completing FBI new agent training at Quantico, Virginia in 1998, Robert was assigned to the Charlotte Division, Fayetteville Resident Agency (RA), where he worked a wide variety of criminal investigations to include kidnapping, bank robbery, crimes on government reservation, civil rights, public corruption and white collar crime. In 2005, Robert was assigned to the Charlotte JTTF where he served as the JTTF coordinator for the Fayetteville RA. While assigned to the Charlotte Division, Robert also served as a member of the Charlotte Division Special Weapons and Tactics (SWAT) team, and in the Employee Assistance Program (EAP).
In February 2014, Robert reported to the Counterterrorism Division at FBI Headquarters as a Supervisory Special Agent assigned to the International Terrorism Operations Section, where he was responsible for the program management of International Terrorism investigations conducted by the FBI’s New York Division.
Prior to joining the FBI, Robert served in the United States Navy as a Naval Flight Officer achieving the rank of Lieutenant Commander (LCDR). LCDR Burda has over 2,000 flight hours, completed three carrier deployments and is a graduate of the Naval Fighter Weapons School (TOPGUN). Robert earned a Bachelor of Science degree in Mechanical Engineering from Clarkson University.
Ursula B. Palmer, as the Executive Director of Military & Veteran Programs, oversees the coordination and administration of all aspects of the Cybercrime Support Network’s Military & Veteran programs and national outreach efforts in the community. She is a Certified Project Management Professional (PMP®) with more than 15 years of experience in project management, marketing, communications, operations, policy and procedure.
Her prior jobs include HillVets Fellow at the United States House of Representatives working on Veterans issues; Program Manager for Links to Freedom, a non-profit that uses the game of golf as a rehabilitation tool for Wounded Warriors, Disabled Veterans and Gold Star Families; Director of Marketing for Auction Brokers, a real estate auction company; and Marketing Associate for United Way of Central Maryland. Ursula graduated Summa Cum Laude with a graduate degree in Communication Law, and Magna Cum Laude with a B.A. in Communications. She also holds a Masters in Intercultural Communication.
Currently married to COL Timothy Palmer, Senior Resource Integrator in the Pentagon for the Office of the Assistant Secretary of the Army for Manpower and Reserve Affairs. She is the surviving spouse of SFC Collin J Bowen, a Maryland National Guard Soldier who died on 14 March, 2008 of wounds incurred in action while serving in Afghanistan. Ursula is the co-founder and Board Vice President of the Gold Star Wives, Arlington Chapter.
Ursula’s dedication and resiliency have positioned her as a strong leader among her peers, and was chosen to have her story nationally televised during the National Memorial Day Concert (see segment here).