NONDISCRIMINATION POLICY/ DE POLÍTICA DE NO DISCRIMINACIÓN:

WHAT DOES THIS MEAN?

CSN will not restrict an individual in any way from the enjoyment of any advantage or privilege enjoyed by others receiving any service or other benefit under any of its programs, regardless of the funding source for the program. Individuals may not be subjected to criteria or methods of administration which cause adverse impact because of their race, color, or national origin, or have the effect of defeating or substantially impairing accomplishment of the objectives of the program because of race, color or national origin.

CSN will not tolerate intimidation, threats, coercion, or discrimination against any individual or group for the purpose of interfering with any right or privilege guaranteed under law or regulations, or because the individual has filed a complaint or has testified, assisted, or participated in any way in an investigation, proceeding, or hearing or has opposed any CSN action or decision.

CSN will take reasonable measures to provide access to CSN services to individuals with limited ability to speak, write, or understand English and/or to those with disabilities.

FILING A COMPLAINT

If someone believes they have suffered from discrimination under a CSN program, they should send details in writing to the CSN Chief Operating Officer at info@cybercrimesupport.org to seek informal resolution. Please include name, the nature of the complaint, the dates of the complaint, requested action, and contact information.

If the matter cannot be resolved informally, the following steps will be followed:

• Within 30 days of the alleged discrimination, complainants may submit a written or verbal complaint to the Chief Operating Officer at info@cybercrimesupport.org. Complaints must include the complainant’s name, the nature of the complaint, the dates of the complaint, requested action, and contact information. 
• The Chief Operating Officer will review the complaint and may solicit additional information from the complainant as needed. If additional information is requested and not received, the case may be closed. The case may also be closed if the complainant no longer wishes to pursue their case.
• If the complaint is outside the jurisdiction of CSN, the complainant will be notified of the name and contact information for the appropriate agency with jurisdiction, if known.

COMPLAINT PROCESSING

If the complaint is within the jurisdiction of CSN, or informal resolution was not possible, it will be promptly and impartially investigated. CSN’s goal is to address complaints within 60 days of receipt, though the time to carefully investigate complaints may be longer depending on the nature of the complaint and complexity of the issue.

Preliminary Inquiry:

CSN will conduct a preliminary inquiry to determine the need for further investigation.

CSN will notify the complainant in writing that a preliminary inquiry is underway to determine the need for further investigation.

• If the preliminary inquiry by CSN indicates that an investigation is warranted, the complainant will be notified in writing and an interview will be scheduled.
• If the preliminary inquiry indicates an investigation is not warranted, the complainant will be notified in writing of the reasons why and factors considered.

Complaint Investigation:

• Complaints warranting further investigation will be promptly and impartially processed by the CSN Chief Operating Officer. The results of the investigation will be provided to the CSN Chief Executive Officer for review.
• The complainant will be notified in writing of the results of the investigation and what actions will be/have been taken in response and a timeline to request review.